Hookless

Frequently Asked Questions

The questions our inbox sees every week, answered in one place.

The Curtains

Will Flex-On rings fit my shower rod?

Yes, if it is a standard fixed or tension rod up to about 1.25 inches in diameter — which covers nearly every bathroom rod sold. The rings split open, snap over the rod and close; no tools, and the rod stays on the wall. Decorative rods thicker than that are the one exception worth measuring first.

What does “3-in-1” mean?

Curtain, liner and rings in one set: the outer fabric curtain, a snap-in liner that attaches beneath the sheer window, and the built-in Flex-On rings. When the liner wears out, you replace just the liner — the curtain stays up.

Which liner fits my curtain?

Snap-in replacement liners fit Hookless curtains that have a sheer top window — the snaps sit just below it. The liner’s product page lists the compatible measurement (70”W x 54”L is the common one); check your curtain’s size tag before ordering.

Can I machine-wash the curtain?

Fabric and polyester curtains, yes — cold, gentle cycle, hang to dry, rings still attached. PEVA and vinyl are wipe-clean only: warm water and a cloth, never the washing machine or dryer.

Ordering, Payment and Delivery

Do I buy from this site?

No. This is a catalog: there is no cart here and no card form. The buy button takes you to our retail partner, and the order, the payment and the parcel all live in your account there. We are the place you compare sizes, prints and liners before you get there.

What payment methods can I use?

Whatever the partner store accepts at its own checkout — that page is the authority, and it is where the charge happens. Nothing is paid on this site, and we never see your card.

What does delivery cost and how long does it take?

Both are set at the partner checkout and depend on your address and the option you choose. The estimate shown before you confirm is the binding one; see the Shipping & Delivery page for what sits where.

Can I change or cancel an order?

Yes, while the order is still open — from the order itself in your partner account. We have no access to it and cannot cancel anything on your behalf.

Where is my parcel?

The tracking link is in the order in your partner account, and their support handles a parcel that is late or lost. Writing to us only costs you a day — we cannot see that record.

What if it does not suit my bathroom?

Return it through the same partner order, unused and in its original packaging, inside their window. The Returns & Exchanges page has the steps.

Are the prices here current?

They are copied from the partner listing when we last checked and can move. Treat the price on this site as a guide and the one at checkout as the real one.