Returns & Exchanges

Who Handles the Return

Because the sale, the payment and the parcel all belong to our retail partner, the return does too. We never receive your money and never receive your parcel, so we cannot issue a refund, send a label, or reserve a replacement. Start the return in the order itself, inside your partner account — that is the only route that ends in a refund.

The 30-Day Window

Our partner’s standard window is 30 days from delivery for most household items, and it is measured from delivery, not from purchase. Some categories run longer, a few run shorter, and the exact terms sit on the order page you are returning from. Curtains should go back unused and folded in their original packaging — one that has hung over a running shower counts as used.

How It Works

1. Open the order in your account at the partner store and choose the return option.
2. Pick the reason and the outcome you want — refund or replacement.
3. Print or scan the label the store issues, then drop the parcel off.
4. The refund goes back to the method you paid with, on the partner’s timetable.

Exchanges

Need 74 inches instead of 71, or white instead of frost? There is no exchange to arrange with us: return the first curtain through the partner and order the size you want. If you are unsure which one that is, ask us before you buy — sizing and liner compatibility are exactly what this catalog is for.

Damaged or Defective

A ring that arrived cracked, a seam that failed on the first wash, snaps that will not close — photograph it and open the claim from the order at the partner store. Their buyer protection covers it, and photos attached to the order are what settles the case.

What We Can Do

Tell you which curtain fits which rod, which liner snaps into which model, and how a fabric behaves after a dozen washes — before you spend anything. If a price or a specification on this site is wrong, write in and we will correct the listing.